THE CONTRACT
At Couturier, as we achieve every day tailor-made high-end logistics, as the customer is the centre of our care and values, we target excellence and a 100% satisfaction rate in every operation.
We have gathered these commitments in one contract, the tailor-made contract.
SAFETY: The absolute priority
The safety of every person and good is a not-to-be-missed precondition to any action.
The acknowledgement and the strict respect of the customer’s internal rules.
The utter necessity to stick to the internal rules, the processes and the control points.
RELIABILITY: A trademark
A modern equipment that is controlled regularly in order to guarantee the performance.
The utmost respect of the agreed agenda.
An information process in real time to report on the ongoing operation.
CONSULTING: a mindset
A caring and accurate awareness of the customer’s needs, both expressed and non-expressed.
An adapted and tailor-made solution to cope with every situation.
A continuous quest on innovation and comprehensive approach on each operation.
TECHNICS: A demand of high standard.
The overall and systematic control of all our processes according to the ISO 9001 norm.
The automatic implementation of modus operandi and plans prior to any complex operation.
An inhouse Engineers team using the best softwares.
COSTS: total control
The strict application of the fees agreed before the start of the operation.
The commitment to always obtain the best prices for subcontracted operation.
The constant information towards the customer on additional costs and their justification.
